Contact Center Queue Management
It's an open secret that customers become annoyed with listening to boring standard recordings, such as “All of our agents are currently busy. Please hold and we will answer your call as soon as possible”. For this reason, you may face such situations as unsatisfied customers, possible arguments, negative feedback, and a stark decrease in confidence level to your services provided.
Therefore, it’s highly recommended to give each client all the needed awareness and assistance and Contact Center Queue Management by HIPAA Compliant Call Center Software can help you to cope with this complex task at ease and with the best information protection ever.
What we offer
Customers may select the following contact management features from a few options that can make total waiting time on a line for your customers shorter. There are 4 main options:
1. Forwarding based on time (routing) – the option, which gives the opportunity to forward calls according to the time of day, in a chronological sequence.
2. Forwarding based on Geography (routing) – this option allows you to distribute calls between the agents due to the customers’ area. Thus, your clients will be assisted by the agents in the same time zone and provided with the best support.
3. Specialty call (routing) – calls are routed to agents of different capabilities according to their competence level and sphere of responsiveness. This option is obliging so that your coworkers’ skills are each applied to their best capability and it provides various kinds of services/products.
4. Type of request – calls are distributed between agents, based on certain issues for resolving any arising problem at once.
Modify your Business to suit your Customers’ Satisfaction
With HIPAA Compliant Software Call Queue System you will have the possibility to monitor all your clients’ experience working with your system, which they will share with their companions and familiarities; thus increasing the clientele of your corporation.
This feature of the HIPAA Compliant Call Center Software presents an actually new, special, and productive approach to managing your business for the better. Besides, our software always guarantees full data confidentiality.
