The COVID-19 epidemic has suddenly hit the entire world. For everyone, it has come out of the blue and the medical service industry is no exception. Instead, I got involved as a major player. The number of clients, calls, and calls began to grow rapidly and the old systems stopped handling so much information. COVID-19 vaccines ranked first in the world as a problem to be solved here and now.
HIPAA Force is a perfect solution for the correct organization of calls, texts, e-mails, and the introduction of a register of patients needing vaccination.
Let’s consider the main challenge faced by organizations administering the COVID-19 vaccine.
The biggest and most important problem is taking incoming calls from patients, as support agents are much smaller. However all questions should be answered, and requests for vaccine appointments - handled. That is why we provide our agents with features to successfully implement the intended. So they can configure the call queue the client is in, allowing the client to leave a voicemail for further communication with the patient without waiting in the line.
Let’s talk more about feature implementation from HIPAA Force.
1. Automated Call Campaigns.
You can create Automated Call Campaigns to collect information from all patients without live agents present. For example, a few days after the introduction of the vaccine, you can configure Automated Call Campaigns to find out how patients feel. If patients need help, Automated Call Campaigns will direct the patient to the right agent and all issues will be resolved, and your company’s level of care for patients will increase.
2. Activities for appointment management.
You have so many patients, and it is a very difficult task to track and control everyone. Some of them might have been rescheduled, someone might have had to call and remind. To not keep such a huge amount of information in your head, you can use the Activities feature.
For example, you scheduled a follow-up visit with a patient in a week, and you don’t want to forget it. If you create Activities in HIPAA Force, no circumstances such as a large number of patients, or a human factor can affect the meeting to take place within a week. You don’t have to worry about that, HIPAA Force will assume responsibility and remind you of the meeting with the details of the patient, the time, and the day of the meeting.
3. User-friendly CRM.
A modern, cloud-native CRM solution can help you take control of all patient and personnel lists. Create a HIPAA Force database that will be secure and accessible only to the employees you choose. This system cannot make changes without your permission, you can only do it yourself.
4. SMS Campaign.
With SMS Campaigns you can create reminders for patients about the time and day of doctor’s appointment, or about medications that may soon run out. Agree it is very convenient not to spend a lot of time making calls to patients, but simply to take and send a link in the form of a text message not only to the phone but also to Whatsapp messenger.
5. Tickets (Email).
With Tickets, you can create your unique templates to notify all patients about new drugs, prices, drug descriptions, or procedures. In the email, you can use not only text but also pictures, links, and many other components of Email Templates.
6. Reporting.
Our enhanced reporting system will help you in real-time with a few clicks to get important information about all the activity that has taken place this week, last month, or today. You can also extract and download reports to increase the efficiency of the company workflow.
HIPAA Force technologies can have a real impact on improving patient service and simplifying the work of contact center staff. It’s so nice to have every patient taken care of. Moreover when patients are in a good mood, working with them is much more pleasant.
Due to the massive pandemic, the process of introducing a vaccine against COVID-19 complicates a lot of factors, our common goal is to get the health system back on track and help to overcome all difficulties together.
To improve the situation we’ll provide your Contact Center with the features that will simplify your workflow.
Reach out to us to support@nectardesk.com so we can start addressing the challenges of your contact center immediately.
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