A live chat channel is a great addition to any health care website to open a direct communication line with potential and current patients. You can embed Live Chat to your website and chat with your patients 24/7.

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A HIPAA compliant live chat is a service that connects patients and providers instantly, all while avoiding any compliance issues.
HIPAA Force provides fully compliant Live Chat that keeps patients’ information secure.

HIPAA Force offers you a wide variety of available options:

 

Offline messaging. This feature is a good solution when the patient wants you to reach out to him. In this case, you’ll be notified via HIPAA Force tickets.

Callback request. This function allows your patients to request a callback directly from the Live Chat window.

Canned response. Preset response to common questions.

Authentication method: 

• mandatory login, when the website visitor is obliged to log in before starting the conversation

• mandatory login and option to initiate chat as a guest, when the visitor can either log in or start a conversation as a guest

• allow patients to initiate chat as guests only.

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Use HIPAA Force’s live chat feature to improve patient satisfaction by delivering marvelous patient experience.