Call quality measures the efficiency and effectiveness of conversations between customer service representatives and customers. That’s why Global Call Quality is important in health care practices. 

HIPAA Force routes call through the most efficient way regardless of where the caller and agent reside to deliver exceptionally clear call quality.

With the aid of our remote phone system solution, you can succeed in that.  A virtual phone system is powered by a voice-over-internet protocol service or known as VoIP.  And a well-functioning VoIP system ensures that your health care practice stays connected with patients, no matter where you are located. 

VoIP phone systems run completely over the Internet. And because of that, your call quality is 100% dependent on the Internet service that you use. 

Small reminder: Low bandwidth can lead to poor quality calls due to slowly delivered data packets, or even a system that can’t send or receive calls. Keep in mind that the number of computers at the same location and on the same network as your phones, as well as multiple concurrent phone calls, can impact the availability of bandwidth.

It’s important to take into consideration that call quality depends not only on the connection but also on the professionalism of your employees. High-quality calls are polite, professional, understanding, timely, and solve the problem at hand. The patients should hang up feeling like they've had a positive experience. 

HIPAA Force can help you with the technical part.