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Doctor and Patient

CALL CENTER SOFTWARE FEATURES

FOR YOUR DATA SECURITY

Call Handling Features

Instant Number Purchasing

Instantly buy phone numbers among 1800 available numbers, including international ones.

Custom Messages and Music

Record and upload your own greeting in a message and HIPAA Force will automatically convert it to an audio file.

Business Hours

Configure custom own business hours for IVRS and queues to determine when, where, and how you want to receive your calls.

Create multiple queues with your own, messages, hours, and specialty depending on your business needs.

IVR recognizes speech and DTMF tones input via the keypad to provide your customers with the right information or agent connection.

Call Recordings

Pause and Resume Recordings.

HIPAA Force features both inbound and outbound automatic call recording.

100% Uptime SLA

HIPAA Force allows you to automate aspects such as SLA control and service indicators, and much more.

Use Your Own IP/Softphone

Use your own IP Phone system instead of relying on other computer networks and service providers.

Activity History of the Contact

Provide a great experience to your customers with the Activity History of the contacts.

Automatic Call Distribution - ACD

With the ACD, all your business incoming calls will be routed to a specific agent or department.

Cold/Warm Transfers

Allows your agents to choose and use both Cold and Warm Transfers depending on the situation.

Contact Center Features

Use HIPAA Force SMS reminders to help patients keep appointments and reduce no-shows.

With our HIPAA Compliant solution, you can receive and send MMS messages in complete security.

Email Capabilities

Easily create emails to provide your customers with timely responses.

Live Chat Channel

Chat with your patients who visit your website 24/7 directly from your HIPAA Force account.

Caller ID Masking

Make Calls from any Caller ID you want.

WhatsApp Channel

Handle your WhatsApp conversations directly from the HIPAA Force account.

Facebook Channel

HIPAA Force provides fully compliant Facebook Messaging that keeps patients’ information secure.

In-app Automations

Schedule appointments, check prescriptions, or estimate costs directly in the agent interface—all without ever leaving the HIPAA Force platform.

Create unlimited Teams under a single Nectar Desk account and let your team members work according to the departments they belong to.

HIPAA Compliant Security Features

100% Data Security

HIPAA Force ensures end-to-end data encryption, HIPAA compliance for handling PHI, and meets international data regulations.

With HIPAA Force communicate and interact with patients from any device, anywhere, anytime.

Global Call Quality

Call quality measures the efficiency and effectiveness of conversations between customer service representatives and customers.

Two-Factor Authentication

HIPAA Seal of Compliance

The HIPAA Seal of Compliance is the healthcare industry’s third-party HIPAA verification.

Healthcare-specific integrations

Two-Factor Authentication

2FA is a security system that requires two distinct ways of identification to access the account.

Healthcare-specific integrations

HIPAA Force integrates lots of different CRM solutions with ease to connect the patient experience and provide the complete context.

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