What is the Business Call Recording?
HIPAA Force Call Center Software provides users with a common yet most useful feature – Business Call Recording. This option records active phone conversations on various telephone lines so admin users and supervisors could have access to protected customers’ information and can listen to call recordings.
Cloud-Based Call Recording can be used for both inbound and outbound calls. And the active call recordings can be paused or resumed. This gives an opportunity for all recordings to be automatically saved in the specific customer’s activity log. So you are able to listen to the recordings as you wish in order to estimate them and distinguish whether or not they correspond to your high-quality specifications.
Users can analyze the call recording contents whenever it suits them in order to understand the customer’s needs, oversee operators’ behavior and ensure that only specifications that meet the high-quality standards are being used.
We are HIPAA Compliant
Here is relevant information about the Privacy Policy to explain HIPAA to patients:
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They have the right to request their medical records whenever they like.
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They have the right to request you amend their medical records when appropriate.
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They have the right to limit who has access to their personal health information.
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They have to right to choose how healthcare providers communicate with them.
HIPAA also set standards for protecting health data to make it harder for health information to be accessed by individuals who had no right to view the information.
