An Automatic Call Distribution is a call center software system that answers incoming calls and routes them to a specific agent or department within a company.

 

Many outdated ACD systems are limited and route only voice calls. HIPAA Compliant Call Center Software utilizes advanced ACD software to route all channels of communication, such as phone calls, SMS, messaging, chat, email, and so forth.

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Due to the fact that HIPAA Force is in the cloud, your HIPAA Compliant Call Center is not limited to any physical boundaries. As a result, it is inconsequential whether you have only one Call Center, multiterminal network software, or remote operators.

 

The main purpose of the Automatic Call Distribution is to route incoming calls to HIPAA Compliant Call Center agents or employees with specific skills. So your patients will be redirected to the right person that can assist them best.

 

The method by which your calls will be distributed will depend upon your choices. Automated call distribution is classified into  types which are mentioned below:

 

• Fixed

• Round-robin

• Time-based

• Simultaneous

• Weighted

• Value-based

• Data-based

 

Automated call distribution helps manage HIPAA Compliant Call Center Software to establish various channels and intercommunications in order to conclude which tool matches mostly patients’ requirements and needs on the basis of their history.